Next Best Actions (EN)

For this regular or graduation internship you will develop a building block for Next Best Actions based on scoring.

Organisations have (knowingly / unknowingly) a large amount of customer data, mostly spread over an elaborate and diverse system landscape. 

We want to design and create a building block based on a non relational database that processes and offers all customer data to SugarCRM based on behaviour and / or
(un)planned activities. For example: A customer that has a question about a product asks this question to an employee, that registers the question in CRM. NBA sees a sales opportunity based on a previous purchase and helps the employee in making an offer for the customer.

ABOUT SUGAR

SugarCRM is an open-source customer relationship management solution. SugarCRM’s functionality covers sales force automation, marketing campaigns, customer support,
collaboration, mobile CRM, social CRM and reporting. SugarCRM is a web application with PHP backend and a single page Javascript frontend. It contains a development framework to configure the application according to the customer preferences.

RESPONSIBILITIES
  • Researching together with the team where the Next Best Actions can be applied the best way
  • Researching algorithms that can be used to define Next Best Actions and how the dataset can be built.
  • Developing a Next Best Actions component based on modern Javascript techniques. (NodeJS, mongoDB, Angular)
  • Development of an integration with and development of SugarCRM
TECHNOLOGIES

Customer portal

  • Angular
  • MongoDB, MySQL
  • NodeJS
  • Algorithms: machine learning, neural networks

Sugar

  • PHP
  • Javascript: BackboneJS, UnderscoreJS, JQuery, Bootstrap, Handlebars
  • MySQL, MSSQL, OracleDB
  • REST API
  • Version management: GIT

BRIXCRM BIEDT MIJ DE PERFECTE COMBINATIE VAN EEN LEUKE, UITDAGENDE BAAN EN EEN HEEL GEZELLIG TEAM VAN COLLEGA'S.

ROB LUBBERS - PROJECT MANAGER
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